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Process Engineering: Strengthening Your Operations Processes encompass every task performed, no matter how small or how large, in the course of your work. They shape the efficiency of your organization. MCC Workplace Solutions can help you evaluate and refine, redevelop, or completely redesign any one or many of your processes to improve your effectiveness. We will help you evaluate the efficiency and relevance of your processes from several perspectives:
MCC Workplace Solutions uses three approaches to process analysis and improvement. Each approach offers solutions to different process problems, and is appropriate in different circumstances. The three techniques are: A savvy organization might, for example, use one of these three process engineering approaches to ensure a flawless launch and smooth administration when introducing new products or services. The Fast Analysis Solution Technique would help launch a new member in an existing family of products or services, but process redesign would be more suitable for a new line of products or services. New process design, a more radical approach, would be sensible for an entirely new venture. We'll guide your team through each step of the selected re-engineering method-through creative brainstorming, problem solving, critical analysis, and idea evaluation. Best of all, you can leave the tedious work of data collection, compilation, documentation, transcription, and charting and graphing to us. We know your team members have other work to attend to. Once the revised or new processes are mapped and approved, MCC Workplace Solutions will pilot the team through the transition from old to new, make sure documentation is complete, and help fine-tune your new process for optimum results. You can expect to see process improvement (a reduction in the time takes to complete a process, in the number of errors, and in cost) of 5% to much more, commensurate with your defined needs and the time and resources invested in the re-engineering project. Improved efficiency is not the only benefit. Process engineering presents an opportunity to see your organization from the outside in, to listen to your clients, to harness the creativity of your team, to provide more satisfying day-to-day work, to make the best use of your current technology, and to plan for future investments and improvements. It's an excellent, analytical review of the nuts and bolts of your business. Fast Analysis Solution Technique (FAST) A speedy fine-tuning method for application to any existing process that needs revitalization. FAST uses your cross-functional team to bring about effective change quickly. For example, administrative process such as mail handling, client intake, or work order management would be candidates for FAST. In a single one- or two-day meeting, we'll help you identify problems and activities that take too much time to complete, have unproductive steps, or no longer achieve their original purpose, and then develop solutions or new processes which can be implemented immediately. Using FAST, expect efficiency gains between 5% and 15% that take less than two months to implement and perfect. Process Redesign Process redesign focuses on refining a current process. It is normally applied to processes that are working, but with ample room for improvement. This is the correct approach to use when revamping a major process will produce significant cost savings or increased client satisfaction. Claims processing, call centre information flow, and cash management are good examples of major processes that might benefit from process redesign. Process redesign can help you improve your process's performance by 20 to 50%. You can expect to achieve the full benefits of reduced cost, reduced cycle time, and reduced error rates in 80-100 days. MCC Workplace Solutions will help you construct a flow chart of what your processes look like today. We'll facilitate analysis of current process: what works and what doesn't, what wastes time or causes delays, where the bottlenecks are, why errors occur, uncover duplication and irrelevant steps, then show you how to apply the appropriate streamlining tools. We have extensive experience in choosing the right tool for the process, the situation, the people, and the organization's goals. We know what to measure, what to track, what to diagnose, what to map and document for the highest return for the effort. This targeted approach optimizes your time and resources and maintains high interest in the project through continuous accomplishment. It is MCC Workplace Solutions' method to apply information technology and computerization only after the process's activities have been optimized. We also help you take advantage of proven best practices instead of creating new information technology applications. We put information technology in the role of being a process enabler rather than a process driver. New Process Design New process design takes a fresh look at your objectives, ignoring the present process and organizational structure. MCC Workplace Solutions works with you to clearly define your operational goals, and then details the steps that will help you achieve your goals, be they significant cost reductions, remarkable gains in customer satisfaction, major improvements in quality and response time, or overcoming a competitive threat. To re-design your processes we help you understand, replace, delete or improve the way your organization does what it does. New process design can achieve dramatic change if done with rigor, commitment, and expertise, but is the most costly and time consuming re-engineering project to undertake. Because new process design has, along with the highest potential for efficiency, the highest degree of risk, MCC Workplace Solutions works very carefully with your team to ensure this is indeed the best approach to take to achieve your goals. Why would you undertake a new process design project? MCC Workplace Solutions would recommend re-engineering when current processes are so out of date that they are not worth salvaging, current processes would thwart moving in new strategic directions, or customer complaints are serious and numerous. Although it may be the correct answer for a small number of major processes within your organization, a need for further radical change may be indicative of other organizational problems that should be addressed first. If this is the case, MCC Workplace Solutions will help to develop an approach to address these concerns before moving forward with New Process Design. New process design is a major project, with a beginning, an end, and managed executables, including specific, measurable goals, defined objectives, and time lines. MCC Workplace Solutions can help you define your project, manage it, and evaluate its success. New process design, correctly applied, can increase efficiency between 50 to 90% within 6 to 12 months, creating a better way of satisfying your customers' needs, and integrating organizational change and development with strategic process goals. Need help? Contact us! MCC Workplace Solutions can help you analyze your processes, determine your needs, and fix or redevelop processes to achieve greater productivity. |
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